Our Philosophy

Our business management philosophy and quality processes are centered around customer satisfaction and the seven quality management principles on which ISO9000 and IATF 16949 are based:

  • Customer focus

  • Leadership

  • Engagement of people

  • Process approach

  • Continuous Improvement

  • Evidence-based decision-making

  • Relationship management

Customer Satisfaction

Customer satisfaction and business performance are continuously monitored through key process metrics that tie to those points that are important to our customers, and are supported by:

  • Management review process

  • Establishment of internal quality metrics

  • Two complete audits for all systems

  • Full IATF 16949 recertification every 3 years

  • Non-conforming parts process

  • Calibration program

  • Formal corrective action process

  • Formal preventive maintenance process and metrics